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ADA

Conflict Resolution

Questions and concerns regarding accommodations and services for students who have a disability should be directed initially to the ADA Office.

At the beginning of each semester, students should give a copy of their Accommodation Letter to the instructor of each class where accommodations need to be made. Students and instructors will discuss the requested accommodations and sign the letter.  The student will then return the signed letter to the ADA Office and the instructor will keep a copy. If an agreement cannot be reached, the student should consult with the ADA Office for assistance.

Steps in Conflict Resolution

  • The ADA Director meets with the instructor, Department Chair or the Program Coordinator. A meeting of the student, the ADA Director, the instructor, Department Chair or the Program Coordinator may be required. If an agreement is not reached with the student, he or she may submit an appeal, in writing, to the Associate Dean/Dean within three (3) working days of the decision of the Department Chair or Program Coordinator.
  • The Associate Dean/Dean will review the student’s information, may conduct further investigation as needed, and will issue a decision to the student within five (5) working days of receipt of the appeal. If the student disagrees with the decision, the student may submit an appeal, in writing, to the Dean of Instruction.
  • The Dean of Instruction will review the student’s information, may conduct further investigation as needed, and will issue a written decision to the student within five (5) working days of receipt of the appeal. If the student disagrees with the decision, the student may submit an appeal, in writing to the President.
  • The President of the College will review the student’s information, may conduct further investigation as needed, and will issue a written decision to the student within five (5) working days of receipt of the appeal.

The College will make every reasonable effort to address a student’s concerns promptly to minimize the effect on course participation.

During the conflict resolution process, the student is entitled to receive all accommodations recommended by the ADA Accommodations Office.  It is important that concerns are addressed promptly so that the student’s participation in courses is not affected.

The procedures above refer only to resolving conflicts regarding ADA accommodations.  For information regarding other forms of complaints and/or appeals, please refer to the college's Complaint/Appeal Process.