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Office Administration Technology

Virtual Workshops for Professionalism

With tips and advice from career counselors, human resources reps, new employees, and seasoned business professionals, this three-part series takes a commonsense approach to the details of job success. Each program provides essential information on the big issues (dress codes, asking for a raise) as well as on matters seldom covered (dealing with office politics, surprise visits from higher-ups). Engaging graphics make pertinent points easy to remember, and anecdotes from a focus group of young professionals give real-life context to expert recommendations. The importance of good interpersonal skills and having a positive attitude is promoted throughout.

A Cambridge Educational/MotionMasters Coproduction. 3-part series, 25 minutes each.

After viewing all three videos, access the quiz below to test your knowledge.

Virtual Workshops for Customer Service

Choose from one of the following short-form videos:

  • Customer Types: Customer Service Essentials
  • First Impressions: Customer Service Essentials
  • Advising the Customer: Customer Service Essentials
  • After Sales: Customer Service Essentials
  • Communicating Effectively: Customer Service Essentials
  • Service for Sales: Customer Service Essentials
  • The Power of Behavior: Customer Service Essentials
  • Customers On the Phone: Customer Service Essentials
  • Online Customers: Customer Service Essential
  • When Things Go Wrong: Customer Service Essentials

Virtual Workshops for Digital Communication Skills