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Welcome to the JSCC Libraries' help desk.  Hopefully, you will find the answers to your questions in these pages.  If you need further assistance, we have many options for requesting help; simply select your preferred method.

Options for contact

Jefferson LRC: 205.856.8524

Shelby Campus LRC: 205.983.5930

St. Clair Campus LRC:  205.812.2735

Chilton Campus LRC:  205.280.8213


If you are on your personal computer, you may use the icon below to request assistance via email.

Email Icon

If you are on a public computer, you will need to open your preferred email program and send an email to

To request an appointment with your campus librarian, please select your campus location below to access the form request.

Jefferson Campus LRC

Shelby Campus LRC

St. Clair Campus LRC

Chilton Campus LRC

If You Have Issues Logging In To PrepStep

If you have registered for an account on any of the PrepStep Centers and receive an error code or message while attempting to login with the username/password combination you created, we recommend the following:

  • Clear your browser history then close all browser windows and try again
  • Use any browser except Microsoft Edge

Clearing your history and trying again usually allows access.  If you continue to have problems, contact the library via the chat option on the right or through any of the options found on the library's website.

Note:  You must access PrepStep from the library's website.  You cannot bookmark the link or copy/paste the link into your browser.  PrepStep must be accessed from one of the many links available on the library website; otherwise, you will not be able to access the resource.