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Professional Development

Employee Training from the Human Resources Department

Virtual Workshops for Customer Service

Choose from one of the following short-form videos:

  • Customer Types: Customer Service Essentials
  • First Impressions: Customer Service Essentials
  • Advising the Customer: Customer Service Essentials
  • After Sales: Customer Service Essentials
  • Communicating Effectively: Customer Service Essentials
  • Service for Sales: Customer Service Essentials
  • The Power of Behavior: Customer Service Essentials
  • Customers On the Phone: Customer Service Essentials
  • Online Customers: Customer Service Essential
  • When Things Go Wrong: Customer Service Essentials

Virtual Workshops for Digital Communication Skills

Virtual Workshops for Professionalism

With tips and advice from career counselors, human resources reps, new employees, and seasoned business professionals, this three-part series takes a commonsense approach to the details of job success. Each program provides essential information on the big issues (dress codes, asking for a raise) as well as on matters seldom covered (dealing with office politics, surprise visits from higher-ups). Engaging graphics make pertinent points easy to remember, and anecdotes from a focus group of young professionals give real-life context to expert recommendations. The importance of good interpersonal skills and having a positive attitude is promoted throughout.

A Cambridge Educational/MotionMasters Coproduction. 3-part series, 25 minutes each.

After viewing all three videos, access the quiz below to test your knowledge.